FAQ

FAQ


CORONAVIRUS UPDATE: Please be aware that due to this current worldwide situation, the delivery time of your order may take slightly longer than usual. We’re working closely with our delivery partners to prioritise safe delivery as best we can. We advise our customers to check their tracking information or contact our Customer Care Team if you need further help regarding your order.


How long should I wait for my order?

Once your order has been placed, expect it to arrive between 5-7 working days. All orders will be posted via Royal Mail with signed and tracked delivery. Please look out for an email with tracking details attached.


What payment options do you offer?

We offer PayPal and Master/Debit cards.


What size should I get? 

Please refer to size chart for guidance.


What should I do if my item is damaged or faulty?

Contact customer service via email (info@westillmove.com) with attached photograph of issue. 


What should I do if I want to return or exchange items?

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Exchanges are also subject to availability as stock is limited. Contact customer service via email which is info@westillmove.com.


How do I cancel my order? 

Due to our packing and shipping process we will only accept any cancellation requests up to 2 hours after purchasing. To cancel, please contact customer service via email (info@westillmove.com)with full name and order number to be accepted. Please also allow 7 workings days for your refund to be processed.


Do you ship internationally? 

We do ship internationally, but there will be an extra charge to cover postage, please look out for this at checkout.


 Do you store my details?

Any personal details will be destroyed once we can confirm items have been delivered safely.